- — Getting Along: My Boss Doesn’t Trust Me
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 4:37pm
HBRs advice columnist offers three research-backed approaches to try.
[Author: Amy Gallo] [Category: Managing up, Managing conflicts, Interpersonal skills, Difficult conversations, Managerial behavior, Managing yourself, Digital Article]
- — What Silicon Valley Bank Did Right
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 3:52pm
It became a fixture among startups because it understood their needs better than other banks.
[Author: Lou Shipley] [Category: Entrepreneurial finance, Financial crisis, Entrepreneurship, Finance and investing, Digital Article]
- — Video Quick Take: Medidata’s Anthony Costello on the Value of Decentralized Trials - SPONSOR CONTENT FROM MEDIDATA
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 3:05pm
Sponsor content from Medidata.
[Category: Sponsor Content]
- — How Machine Learning Can Improve the Customer Experience
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 3:05pm
Seven potential applications from better recommendations to fraud detection.
[Author: Eric Siegel] [Category: Customer experience, Consumer behavior, AI and machine learning, Digital Article]
- — A New Gold Standard for Digital Ad Measurement?
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 2:29pm
As the digital ad measurement landscape changes, companies should consider marketing mix models calibrated with ad experiments.
[Author: Julian RungeHarpreet PatterIgor Skokan] [Category: Technology and analytics, Analytics and data science, Advertising, Cybersecurity and digital privacy, Digital Article]
- — Are You Hung Up on That Career Path You Didn’t Choose?
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 2:29pm
Research-backed advice for moving forward when youre dwelling on what might have been.
[Author: Rachel Burgess] [Category: Psychology, Managing yourself, Managing people, Employee engagement, Employee retention, Motivating people, Personal purpose and values, Digital Article]
- — How to Tell If a Potential Employer Has a Burnout Culture
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 1:48pm
Questions to ask and red flags to look out for in your next interview.
[Author: Emily StarkBecca CarnahanJacqueline Kerr] [Category: Burnout, Job interviews, Job search, Digital Article]
- — Should You Share AI-Driven Customer Insights with Your Customers?
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 1:48pm
Artificial intelligence tools help brands know their customers. They could also help customers better understand themselves.
[Author: Tomas Chamorro-Premuzic] [Category: Customer experience, AI and machine learning, Digital Article]
- — X’s Astro Teller on Managing Moonshot Innovation
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 1:17pm
A conversation with Astro Teller on taking big swings and accepting the mess.
[Category: Innovation, Leadership and managing people, Technology and analytics, Audio]
- — BMW’s Decarbonization Strategy: Sustainable for the Environment and the Bottom Line
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 1:17pm
Can BMW convince stakeholders that its strategy is good for the environment and the companys financial performance?
[Category: Environmental sustainability, Climate change, Operations and supply chain management, Financial performance measurement, Transportation and distribution, Audio]
- — How to Build Supply Chain Resilience Without Sacrificing ESG Goals or Inflating Costs - SPONSOR CONTENT FROM GEP
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 12:36pm
Sponsor content from GEP.
[Category: Supply chain management, Sustainable business practices, Sponsor Content]
- — Remove Boredom and Frustration from Your Customer Journey
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 12:36pm
Too many companies prioritize efficiency over the customer experience.
[Author: Alexander Chernev] [Category: Customer experience, Customer service, Digital transformation, Sales and marketing, Marketing, Market research, Consumer behavior, Digital Article]
- — 5 Ways to Boost Creativity on Your Team
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 11:55am
The way we work today often stifles creativity. But it doesnt have to.
[Author: Jeremy UtleyPerry Klebahn] [Category: Creativity, Innovation, Decision making and problem solving, Leading teams, Digital Article]
- — Research: The Pros and Cons of Soliciting Customer Reviews
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 11:55am
When its worth it and when it can backfire.
[Author: Leif BrandesDavid GodesDina Mayzlin] [Category: Sales and marketing, Marketing, Social marketing, Digital Article]
- — Don’t Learn the Wrong Lessons from Failure
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 10:41am
Three common traps that leaders fall into and how to avoid them.
[Author: Emre SoyerRobin M. Hogarth] [Category: Organizational learning, Decision making and problem solving, Organizational decision making, Digital Article]
- — Becoming More Collaborative — When You Like to Be in Control
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 10:41am
It can be hard to let go, but being more inclusive will lead you to better decisions.
[Author: Jenny FernandezLuis Velasquez] [Category: Decision making and problem solving, Leadership development, Power and influence, Digital Article]
- — How Biometrics Are Transforming the Customer Experience
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 8:51am
As technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security.
[Author: Therese Stowell] [Category: Innovation, Inventions, Disruptive innovation, Open innovation, Technology and analytics, Automation, Cybersecurity and digital privacy, Enterprise computing, Web-based technologies, Internet of Things, Mobile and wireless technology, Digital Article]
- — A Framework for Picking the Right Generative AI Project
![direct link [l]](img/ib-link_nm.png)
at 3/29/23 8:51am
How to identify the most valuable and least risky use cases for your company.
[Author: Marc Zao-SandersMarc Ramos] [Category: AI and machine learning, Technology and analytics, Innovation, Digital Article]
- — Are Your Digital Platforms Wasting Your Customers’ Time?
![direct link [l]](img/ib-link_nm.png)
at 3/28/23 1:12pm
Instead of just responding to requests, anticipate peoples needs.
[Author: David W. NortonB. Joseph Pine II] [Category: Customer experience, Digital transformation, AI and machine learning, Web-based technologies, Mobile and wireless technology, Automation, Digital Article]
- — Robots Are Changing the Face of Customer Service
![direct link [l]](img/ib-link_nm.png)
at 3/28/23 1:12pm
The potential benefits are clear but to realize them, service robots must be designed and implemented the right way.
[Author: Alicia A. GrandeyKayley Morris] [Category: Customer experience, Digital transformation, Automation, Digital Article]
- — Research: Remote Workers Are More Anxious About Layoffs
![direct link [l]](img/ib-link_nm.png)
at 3/28/23 1:12pm
A study of 80,000 employees found that remote employees were 32% more likely than their in-office peers to feel anxious in the wake of news about layoffs.
[Author: Liz FosslienSara Gottlieb-Cohen] [Category: Remote work, Managing employees, Managing people, Hybrid work, Layoffs, Digital Article]
As of 3/29/23 4:37pm. Last new 3/29/23 4:37pm.